Question 1

Where is my school's data physically stored?

Accepted Answer

All TeachGen AI customer data is stored in data centres located in the United Kingdom and the European Union only. Specifically: Microsoft Azure UK-South and EU-West, AWS Ireland (eu-west-1), and Google Cloud europe-west regions. International transfers to specific sub-processors are governed by the UK International Data Transfer Agreement, EU Standard Contractual Clauses, or the EU-US Data Privacy Framework, all listed in our Data Processing Addendum, Schedule 2.

Question 2

Will my prompts or my pupils' work train an AI model?

Accepted Answer

No. TeachGen AI exclusively uses enterprise APIs from Microsoft Azure OpenAI Service, Amazon Bedrock and Google Vertex AI. These contracts contractually exclude customer data from any model training, fine-tuning or human review by the underlying model providers. This is mirrored in clause 1.13 of our Data Processing Addendum.

Question 3

Who owns the lesson plans and resources I generate?

Accepted Answer

You do. Both inputs, the prompts you write, and outputs, the resources TeachGen AI generates back, belong to you and your school. We claim no licence over either, beyond the minimum necessary to deliver the service to you. This is set out in clause 12 of the Service Agreement.

Question 4

How do staff sign in to TeachGen AI?

Accepted Answer

Through your existing identity provider: Microsoft Entra ID, Google Workspace, or any OIDC-compliant provider. TeachGen AI never sees or stores staff passwords. When a teacher leaves your trust, deactivating them in your identity provider immediately revokes their access.

Question 5

What happens if TeachGen AI changes a sub-processor?

Accepted Answer

We give every customer at least 30 days' written notice before adding or replacing any sub-processor. The complete sub-processor register is published live on this site and version-stamped, so changes are auditable. The notice period is contractually guaranteed in Schedule 2 of the Data Processing Addendum.

Question 6

Is TeachGen AI compliant with UK GDPR and the Data Protection Act 2018?

Accepted Answer

Yes. TeachGen AI is registered with the Information Commissioner's Office under reference ZB619200. Our processing is governed by UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations, EU GDPR for EU pupils, and aligns with the Department for Education's generative-AI guidance for schools.

Question 7

Does TeachGen AI process special category data about pupils?

Accepted Answer

By default, no. We instruct schools not to enter special category data, including SEND, medical, or safeguarding information, into prompts, and we anonymise pupil names before data reaches an inference endpoint. If a teacher does enter such data, it is held under the same contractual protections as all other customer data and deleted on request within 30 days.

Question 8

How long does TeachGen AI retain prompts and outputs?

Accepted Answer

Prompt and output logs are retained for 30 days for security, debugging and abuse-detection purposes, then automatically deleted. Saved resources in your account remain until you delete them or close your account. On account closure, all data is deleted within 30 days, with written confirmation if requested.

Ask anything about how we handle your school's data.

Where is my school's data physically stored?

Will my prompts or my pupils' work train an AI model?

Who owns the lesson plans and resources I generate?

How do staff sign in to TeachGen AI?

What happens if TeachGen AI changes a sub-processor?

Is TeachGen AI compliant with UK GDPR and the Data Protection Act 2018?

Does TeachGen AI process special category data about pupils?

How long does TeachGen AI retain prompts and outputs?

Follow a single prompt from teacher to teacher.

Teacher writes a prompt

TLS to TeachGen edge

Names hidden from the AI

Inference, never training

Output returned

What you can tick off today.

Every sub-processor we use.